Help & FAQs
How do I access my course?
After purchasing, all you need to do is go to My Account in the main menu and then Teams Dashboard. Here you will see the course or courses you have purchased and you can assign these to yourself or anyone else. Then navigate to My Account > My Courses to begin.
If you have been assigned a course by your employer or anyone else, you will receive an email with your login details. After logging in, just click My Account > My Courses
How are your courses delivered?
All our courses are delivered entirely online, offering flexibility and convenience. Each course is made up of interactive modules, featuring exercises to reinforce learning and ensure understanding. At the end of every course, learners take a multiple-choice assessment to earn their certificate. There’s no need to worry if you don’t pass on the first attempt—you can retake the assessment as many times as needed at no extra cost. Plus, the course materials remain accessible, so you can review them whenever you like.
Are your courses accredited?
Yes, absolutely – all of our courses are fully accredited by The CPD Certification Service.
While there are several CPD accreditation bodies, The CPD Certification Service is widely regarded as the most credible and recognised provider in the UK. Their accreditation ensures our courses meet high-quality standards and offer genuine professional development value.
Is there a time limit for completing my course?
No, there is no time limit for completing your course.
If I fail the course assessment, can I do it again?
Yes, you can. If you don’t pass the assessment on your first attempt, there’s no need to worry.
You’re welcome to retake it as many times as needed at no additional cost. You can also revisit the course content to refresh your understanding before trying again.
When will I receive my certificate?
Upon successful completion of the course, learners receive a free digital certificate, which is available for immediate download and also sent via email.
If a printed certificate has been purchased, it will be dispatched via Royal Mail on the next working day. Please allow a few days for delivery.
Which devices do your training courses work on?
Our courses are fully accessible on any internet-enabled device, including smartphones, tablets, and laptops.
This flexibility allows you to complete your training anytime, anywhere, at your convenience.