Privacy Policy for Skilltopia.co.uk
1. Introduction
At Skilltopia, we value your privacy and are committed to protecting your personal data. This privacy policy outlines how we collect, use, store, and protect your information in compliance with the General Data Protection Regulation (GDPR).
By using our website (Skilltopia.co.uk), you consent to the practices described in this policy.
2. Information We Collect
We collect personal information to provide you with our services and improve your experience on our website. The information we may collect includes:
- Personal Identification Information: Name, email address, phone number, and billing address.
- Payment Details: Securely processed by third-party payment providers (we do not store your payment details).
- Account Information: Login credentials, course progress, and preferences.
- Technical Information: IP address, browser type, device information, and cookies (see our Cookie Policy for more details).
3. How We Use Your Information
We use your data for the following purposes:
- To process transactions and deliver your purchased courses.
- To provide customer support and respond to your inquiries.
- To send updates, notifications, and marketing materials (you can opt-out anytime).
- To improve our website, services, and user experience through analytics.
4. Lawful Basis for Processing
We process your data based on the following lawful bases:
- Contractual Necessity: To fulfill our agreement with you.
- Consent: For marketing communications and optional features.
- Legitimate Interests: To improve our services and ensure website security.
- Legal Obligation: To comply with legal requirements.
5. Data Sharing
We do not sell or share your personal information with third parties, except when necessary:
- To process payments via secure payment providers.
- To comply with legal obligations or enforce our terms of service.
- To trusted third-party service providers for hosting, analytics, or email communications.
6. Data Retention
We retain your personal data only as long as necessary to provide our services and meet legal or regulatory obligations. When no longer required, we securely delete or anonymize your data.
7. Your Rights
Under GDPR, you have the following rights regarding your personal data:
- Access: Request a copy of your data.
- Rectification: Correct any inaccurate or incomplete data.
- Erasure: Request deletion of your data (right to be forgotten).
- Restriction: Request restricted processing of your data.
- Portability: Receive your data in a commonly used format.
- Objection: Object to processing based on legitimate interests or direct marketing.
To exercise your rights, please contact us at hello@skilltopia.co.uk.
8. Data Security
We implement robust security measures to protect your data, including encryption, secure servers, and regular audits. However, no method of transmission or storage is entirely secure, and we cannot guarantee absolute security.
9. Cookies
We use cookies to enhance your experience on Skilltopia.co.uk. Please refer to our Cookie Policy for details on how we use cookies and your options for managing them.
10. Third-Party Links
Our website may include links to third-party websites. We are not responsible for their privacy practices, and we encourage you to review their privacy policies.
11. Updates to This Policy
We may update this privacy policy periodically to reflect changes in our practices or legal requirements. The updated version will always be available on our website.
12. Contact Us
If you have any questions or concerns about this privacy policy or how we handle your data, don’t hesitate to get in touch with us at:
Email: hello@skilltopia.co.uk